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, Wed, 11 Aug 2004 15:40:43
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The reason the service manager was an 'asshat' was he hostile attitude from the start. He was told from the very beginning that the car hit a pothole and that's when the mount failed. He retorted that hitting a pothole couldn't do that and we must have done something much worse. He was also told from the very start that we live on a dirt road and the driver was only 17. Nobody was trying to hide anything here, the reason that Saturn was asked to pick up the bill was because a family friend who is mechanic of 40 years inspected the car intially at felt that a part like that should never break.
The service manager continued his quest to prove that there was some catastrophic event (even though he had already verified no hit on the subframe) He started in on the tires which had all be replaced saying that the car must have been beaten on to for it to have new tires....the stock 'glazed donuts' had been replaced with nokian NRW's so that the car would get around in the winter.
The reasoning for pursuing is based on the assertion that from the service manager that only a severe and non-normal usage impact could have caused that to occur. Implying that if it that did not occur they would cover it fully. I know that the car has seen a rougher life than some, I also know that no such event occured.
The regional service manager seemed to handle the manner in a cursory manner, and responded to my mother's appeal with a poorly written unspellchecked denial. That is why I asked you for a way to escalate the matter above the regional manager to somebody who at least seemed to care about the matter.
Mike, I'm sorry that I have offended you so deeply here. You have always struck me as someone who has gone out of there way to share his valuable knowledge with other saabers. I did not intend my post to speak for dealers/service mangers or service on a whole, rather just to relate my particular experience. I was a bit suprised as I have dealt with saturn sales people before and found them to be the coolest and most down to earth around. It struck me as odd that there was such a division in attitude from the sales floor and the service area.
My family is not trying to pull a fast one here, nor is a matter of money so much as principle. That is why I wanted your opinion in what normaly happens and what is the best way to present our case to a more interested member of the service team.
posted by 24.45.121...
, Wed, 11 Aug 2004 13:55:35, Wed, 11 Aug 2004 15:42:30, Wed, 11 Aug 2004 12:56:07, Wed, 11 Aug 2004 15:40:43, Wed, 11 Aug 2004 16:28:11, Wed, 11 Aug 2004 15:41:54
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