JD Power speaks to dealer service - Saab General Bulletin Board - Saabnet.com
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JD Power speaks to dealer service
Posted by John A. (more from John A.) on Sun, 22 Apr 2001 20:50:39
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Saab?
OK, I guess. Personally, I haven't had many occasions to try them on except for a heater control knob, which took ages to procure.
Wasn't the dealer's fault the part was not in stock and had to be back-ordered. Way I figure it, it was the GM beancounters' fault as, knowing your have a fault-prone part, you need to make sure you have enough of the units to go 'round.
J.D. Power and Associates 2000 Customer Service Index Study (By Nameplate)
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