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Re: Saab service terms are pissing me off
Posted by TG (more from TG) on Thu, 8 May 2003 23:13:23
In Reply to: Saab service terms are pissing me off, Scott Hanson, Thu, 8 May 2003 22:14:10
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So let me understand who you are mad at---the dealership, or the manufacturer of the car ?
The local dealership performed the work, and apparently to your satisfaction, and released you without a bill........
Now the dealership sends you an invoice for repairs, and you are mad at the manufacturer of the car ? Hmmmm
Did SAAB CARS USA fail to disclose the terms of the "inclusive service" program to you, or is it more likely that the dealership should have known the terms of the program that they operate under?
My suggestion would be to discuss this with a legal-type at the local watering hole ie over a couple beers, to get his/her opinion. Then, I'd go back to the dealership to the GM of the place, and outline a mutually agreeable compromise here. Perhaps they'd meet you 1/2 way if you suggest it------it is embarrasing to the dealer as it is frustrating to you, and they should understand it accordingly. They did not administer SAAB CARS USA's plan properly.
See if that works first. If you have no success, then I write to SCUSA and cc the dealership GM of this poor customer relations scenario of your dealership, and cc the BBB....
posted by 66.227.17...
Posts in this Thread:
- Saab service terms are pissing me off, Scott Hanson, Thu, 8 May 2003 22:14:10
- Sorry to hear that. When It's my turn, I'll ..., J, Fri, 9 May 2003 22:31:18
- Here's my take:, bRAD, Fri, 9 May 2003 13:02:04
- Re: Saab service terms are pissing me off, KeithCT, Fri, 9 May 2003 10:13:01
- No Charge Maintenance Terms..., b.flippo, Fri, 9 May 2003 09:18:10
- if it makes you feel anybetter, vw does this too, not_too_shabby, Fri, 9 May 2003 08:57:20
- Re: Saab service terms are pissing me off, TJ, Fri, 9 May 2003 07:43:57
- Re: Saab service terms are pissing me off, TG, Thu, 8 May 2003 23:13:23 <-- Viewing This Message
- that stinks!, Jason 0W-40, Thu, 8 May 2003 22:50:25
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