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Here's my take:
Posted by bRAD [Email] (more from bRAD) on Fri, 9 May 2003 13:02:04
In Reply to: Saab service terms are pissing me off, Scott Hanson, Thu, 8 May 2003 22:14:10
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True, perhaps the service wasn't covered by your plan. Perhaps you didn't understand the terms, apparently neither did your dealer. When the dealer sent you the bill they made a big assumption, and that assumption is that you would have got the service done regardless of the cost, and the $0 charge was an added bonus on your part. This doesn't appear to be the case.
Perhaps I'm naive, but you and the dealer worked out a deal for $0. You've even got an invoice proving it. Its unfortunate that Saab wouldn't pay him for the work, but that's his problem, not yours. I could understand if they called you at work and said "We ran your VIN, and unfortunately before we proceed with this service, you should know it will cost you $400" Instead, they did the work, sent you on your way, and sent you an invoice after the fact for work that you didn't authorize. They didn't even have the courtesy to phone you and let you know what happened.
If the waiter brought you the wrong bottle of wine by accident, would they tell you after you've drank it that you owe them $400?
posted by 65.123.118...
Posts in this Thread:
- Saab service terms are pissing me off, Scott Hanson, Thu, 8 May 2003 22:14:10
- Sorry to hear that. When It's my turn, I'll ..., J, Fri, 9 May 2003 22:31:18
- Here's my take:, bRAD, Fri, 9 May 2003 13:02:04 <-- Viewing This Message
- Re: Saab service terms are pissing me off, KeithCT, Fri, 9 May 2003 10:13:01
- No Charge Maintenance Terms..., b.flippo, Fri, 9 May 2003 09:18:10
- if it makes you feel anybetter, vw does this too, not_too_shabby, Fri, 9 May 2003 08:57:20
- Re: Saab service terms are pissing me off, TJ, Fri, 9 May 2003 07:43:57
- Re: Saab service terms are pissing me off, TG, Thu, 8 May 2003 23:13:23
- that stinks!, Jason 0W-40, Thu, 8 May 2003 22:50:25
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