my dealer experience-North Shore SAAB in Glen Head, NY - Saab NG900 & OG9-3 Bulletin Board - Saabnet.com
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my dealer experience-North Shore SAAB in Glen Head, NY
Posted by Jason 0W-40 (more from Jason 0W-40) on Thu, 3 Apr 2003 18:07:39
In Reply to: SAAB Dealers against The SAAB Network?, JoeB, Thu, 3 Apr 2003 10:26:46
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On my 2002 9-5 Aero, I want them to set Tech II so that all the doors unlock when pulling out the ignition key. So far they've only been able to get the driver's door to unlock upon "key out".
When I showed them a TSN post that it was indeed possible, they really tried, for about an hour, but just couldn't figure it out. The service advisor let me talk to the SAAB tech directly, and the tech eagerly read the printout... but he couldn't find the menu item to adjust, and he promised to contact SAAB directly to get the answer. Perhaps their Tech II tool was in need of a software update.
The SAAB tech told me he'd have it figured out by the time I was in for my next service, but I chose to do the 5,000 mile oil change myself so I won't be back there until the 10,000 mile service.
So all in all, I didn't get any attitude for being an "informed customer". Rather, they seemed to take an interest in the information I had. Before I even took delivery of the vehicle, they happily made several Tech II adjustments, such as killing the annoying "shift up" light.
TSN is a gold mine of information!
Jason
posted by 24.46.48...
Posts in this Thread:
- SAAB Dealers against The SAAB Network?, JoeB, Thu, 3 Apr 2003 10:26:46
- Re: My dealer had no problem , infact>>>, JOSAAB, Mon, 7 Apr 2003 21:45:24
- No problem at my dealer - They'll never see me,, VictorVector, Fri, 4 Apr 2003 23:08:38
- not at the dealer i work for, buck, Thu, 3 Apr 2003 20:10:41
- my dealer experience-North Shore SAAB in Glen Head, NY, Jason 0W-40, Thu, 3 Apr 2003 18:07:39 <-- Viewing This Message
- My experience, gatorcpa, Thu, 3 Apr 2003 17:18:48
- Even indies don't want you to talk to the techs....., pursang, Thu, 3 Apr 2003 14:24:00
- Dealer's don't want warranty work.. (long rant), REM in Seattle , Thu, 3 Apr 2003 11:32:12
- What dealers don't like are informed customers..., Noel, Thu, 3 Apr 2003 10:38:32
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