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thanks
Posted by dave n (more from dave n) on Fri, 15 Jun 2001 20:53:04
In Reply to: Customers complaints about custom made items, Don
[Profile/Gallery]
, Fri, 15 Jun 2001 16:50:22
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You're the ONLY non junkyard source for new leather for saab seats. I plan on ordering replacements for mine from you next year. I'm on this board everyday and I do read posts concerning the time involved with getting your products. But I've NEVER read a complaint about the quality. I usually only get frustrated with a company when I paid money and do not know the status of getting what I paid for. I usually end up calling and they put me at ease by giving me the ship date or status, etc. I think everything would be cleared up by putting a paragraph on your site explaining the situation. Plus, answering emails to let people know the status of their order. Consider the fact that some people (on here) put down payments on new cars a year or two in advance. Some things are worth waiting for but the customer needs to know the timeline.
dave
Posts in this Thread:
- Customers complaints about custom made items, Don
, Fri, 15 Jun 2001 16:50:22- All well and good that YOU don't get stuck, but what about us?, JohnB, Sat, 16 Jun 2001 11:49:47
- thanks, dave n, Fri, 15 Jun 2001 20:53:04 <-- Viewing This Message
- I dont want Saabstuff.com to go out of business or anything.., Ian Whelan, Fri, 15 Jun 2001 20:29:06
- It might take awhile, but the seat covers are simply the best., Wes, Fri, 15 Jun 2001 19:21:40
- Keeping the customer on your side, Bill D, Fri, 15 Jun 2001 19:05:53
- Re: Customers complaints about custom made items, JCC, Fri, 15 Jun 2001 18:05:52
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