The big variable is dealer maint. (more) - Saab NG900 & OG9-3 Bulletin Board - Saabnet.com
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The big variable is dealer maint. (more)
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Posted by mfatic (more from mfatic) on Tue, 3 Apr 2001 00:39:40 Share Post by Email
In Reply to: base 9-3 vs GLS 1.8t Passat, jerry, Sat, 31 Mar 2001 13:52:28
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I just sold the last of my 3 VWs yesterday and in a way I'm glad to be rid of them all... only because of the dealers. I've loved the cars but working through warranty issues has always been a nightmare. It doesn't get any better with Audi. I had one of those and sold it a year ago.

My main issue is that when you take the car in for 3 warranty repairs, on average they will fix two and break two more. They are not helpful and don't treat you as customers expect. Lexus, BMW and even Toyota do a much better job. This is what kept me away from VW/Audi on my recent purchase.

I can't compare my VW experience to Saab because I've only had the Saab for 6 weeks, so the jury's out. The other thing is that VW parts are very expensive. More than for my BMW. I just can't see it.

These are my experiences and my opinions. I hope that VW dealers have gotten better because they build great cars. But until I have definitive proof I'm spending my auto-dollars elsewhere.

My .02

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