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Re: Dealership ethics?
Posted by PSD (more from PSD) on Thu, 21 Feb 2002 11:47:15
In Reply to: Dealership ethics?, The Girl gets it again..., Thu, 21 Feb 2002 10:41:27
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In some jurisdictions, performing work without providing the customer with a written estimate of charges is not only unethical, it's illegal. And it's certainly stupid to charge (and drive away) a customer for warranty repairs you could get Saab to pay for.
I'd convey my concerns to the Service Manager, concentrating first on the fact that it should have been a warranty repair, and then second on the problem with their policy of failing to give estimates in advance. If the Service Manager doesn't satisfy, I'd simultaneously go up the Saab chain of command, contest the charge on my credit card, and contact local consumer authorities about the legality of this practice in your area.
posted by 12.228.19...
Posts in this Thread:
- Dealership ethics?, The Girl gets it again..., Thu, 21 Feb 2002 10:41:27
- KEVIN SMITH SAAB Cars USA Read This Thread nm, Ian Glenday
, Fri, 22 Feb 2002 12:23:59 - Higher up the food chain..., King Jer, Fri, 22 Feb 2002 11:07:02
- Saab USA didn't help, The Girl, Fri, 22 Feb 2002 10:56:07
- Totally unacceptable behavior, Jay Besoin, Fri, 22 Feb 2002 10:19:19
- How many miles are on the vehicle?, brian@saabcenter.com, Thu, 21 Feb 2002 15:51:03
- It gets better..., AARRGGHHH!!!, Thu, 21 Feb 2002 15:24:33
- Re: Thank you!, The Girl, Thu, 21 Feb 2002 14:10:46
- Agreed, Dave W, Thu, 21 Feb 2002 13:59:42
- Re: Dealership ethics?, PSD, Thu, 21 Feb 2002 11:47:15 <-- Viewing This Message
- Re: Dealership ethics?, Patrick, Thu, 21 Feb 2002 11:32:37
- What???, nickR, Thu, 21 Feb 2002 11:05:56
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