1994-2002 [Subscribe to Daily Digest] |
I learned to always be friends with my service advisors. I've had problems (like your rattle) goodwilled, and usually enjoyed my visit. I am always firm in what I expect, but extremely polite. They refer to me as Brian the Picky Man.
I would say that now is too late to change what has happened. Saab USA, for the mostpart, has no jurisdiction over customer pay work. If the dealer did not handle it, then I don't know of any other avenues to take that aren't time consuming, or expensive. At this point, you need to ask yourself "How much is that seventy dollars worth to me?". After you weigh the time and effort against the amount of money, you'll see that it is futile. If you continue in order to make a point, you'll probably find yourself in a bit of a jamb (unless there is another dealer nearby). Believe me, I'm not justifying what happened, just trying to rationalize it.
The best that I can say for you is, try not to get on the service dept's bad side, I've been there...
It's not fun.
As frustrating as it may be, you have to be the bigger person. You were caught in a grey area. This never happens (for the most part), but in a dealer's mind must be collected and not given away. The technician expects to be paid for it. It is not his fault that there was a rattle that turned out to be non-warranty, he still spent the time to diagnose it. There could be a number of possibilities as to the reason for the situation, most of which, I don't know. I'm just saying that you should give them the benfit of the doubt, but don't let them make a habit of it. Everyone messes up once in a while. Let them know that you see the mistake, and don't appreciate it that it shouldn't happen again, and leave it there.
Of course, when I speak of my service dept. experiences I'm not talking about Saab's. Saabs don't count. Since I'm an employee,I'm always put at the back of the line. :-) I've owned numerous other makes and models, most of which still had factory warranty remaining. I also try to throw the service dept. a bone every now and then. Even though I do most of my service on my own, sometimes when in for warranty work, I'll ask for a 'gravy' job like a major service or brake pads to be performed so that they'll have a nice, money job to do, instead of my piddly warranty work all of the time.
Cheers,
Brian.
posted by 208.191.1...
, Fri, 22 Feb 2002 12:23:59, Fri, 22 Feb 2002 12:17:38
, Thu, 21 Feb 2002 15:38:56, Thu, 21 Feb 2002 17:33:51
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