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eEuroparts - Letter From Dean Bergeron
Posted by Scott Paterson (# 13) (more from Scott Paterson) on Mon, 11 Jun 2012 12:50:26
I spent some time on the phone with Dean today and it was very productive. I'll just mention that eEuroparts has been a steadfast supporter (Site Sponsor at a committed level) of Saabnet.com and its users. Without the support of eEuroparts, I would have had a lot less time to spend working on the site. Instead of using broken down old machines I have lying around, I was able to buy a fast, reliable piece of hardware for the server and the backup server with reliable server backups (hardware and software, on-site and off-site) and protected backup power to keep the server online even if there is a blackout here. eEuroparts has done a lot for every user of this site over many years. If they had requested the temporary removal of negative threads, I would've agreed in a heartbeat (I can move threads to a temporary sandbox and restore them at a later time if needed), but they didn't. We are dealing with a company that has integrity and is honest. Please keep it in mind when you come to your next purchasing decision.

Thanks,

-Scott
------
To our friends and customers on Saabnet

The team at eEuroparts.com would like to thank all of our Saabnet.com customers for both the support and constructive commentary that is posted on the Saabnet forums. All of us at eEuroparts.com truly appreciate the opportunity to serve the needs of the Saab community and look forward to continuing our long standing tradition of providing quality parts, fast shipping and great customer service. We do recognize that there have been some issues over the last year and are working diligently to remedy some of the major concerns. Recent improvements include:

Our lowest free shipping minimum ever! With low cost upgrades too.

More toll free help hours- 8am-8pm Monday thru Friday and 9am-3pm Sundays

More Customer Service Reps- Four in the last six months

Local pickup for stock items .....8am-8pm Monday thru Friday and 9am-3pm Sundays

Larger warehouse with more inventory then ever

New site with dozens of improvements in functionality

More email confirmations and updates with status and tracking data to keep you informed

Three new purchasing agents.......we want to keep the items you need in stock

Larger shipping department .......we will ship you're in stock order the same business day

We will continue to keep a close eye on the saabnet forums and do our best to earn the continued patronage of our valued Saabnet.com customers. We want to be Saabnets members' first choice for parts when they are in need. If there is ever any issue with our service our team of friendly customer service representatives will be happy to assist and make it right.

Sincerely,
Dean Bergeron
eEuroparts.com
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