"When an owner is loyal to a dealer they are more likely to go to bat for a customer."

What about the dealer (and yes, the manufacturer) being honest & forthright with their customers? Especially those spending multiple tens of thousands of dollars on a new or CPO vehicle? If the manufacturer specifies a particular quality level part or fluid, they expect the owner to follow those specifications in order to keep their warranty. Why shouldn't the manufacturer's representative (the dealer) be expected to follow those same specifications? (At the dealer level, they should be REQUIRED to!)

The reality is NOT that a dealer or manufacturer might be "willing to contribute to keep him coming back" if the owner's been convinced to use the dealer for service, but rather that the short term cost/benefit ratio of keeping one's word may or may not prove lucrative in the long term relationship with any one particular owner. As I mentioned, only my intermediate services (i.e., oil changes) were not done at the dealer. The major services WERE done there. Even then, what they said was included in their charges & what was ACTUALLY included in their charges were different.

If any owner is taking better care of their vehicle than the dealer would, thereby reducing the manufacturer's warranty failure costs, why should those owners be slighted? What you're outlining is tantamount to bribery. In other arenas that's considered corruption, & that's a pretty good description of the activities being outlined in this thread.

posted by 146.82.1...

• Warrantee Voided without proof of oil changes?, Trudo, Mon, 7 Feb 2005 09:16:26
  • Re: Warrantee Voided without proof of oil changes?, jgeyer, Mon, 7 Feb 2005 11:46:24
  • Oil flush products, Shea, Mon, 7 Feb 2005 10:09:20
    • Re: Oil flush products, Dick in Falls Church, Mon, 7 Feb 2005 11:35:47
      • disagree - if motor's sludgy, might just jam the screen, 9to5, Mon, 7 Feb 2005 18:38:56
  • True of any car, Ari , Mon, 7 Feb 2005 09:52:14
    • Re: True of any car, Allan, Mon, 7 Feb 2005 12:18:32
      • Re: True of any car, Ari , Mon, 7 Feb 2005 12:43:58
        • You misunderstood me, Allan, Mon, 7 Feb 2005 14:38:56
        • Excellent comment, roadster, Mon, 7 Feb 2005 13:14:49
          • Dealers, records & Saab, Eiron, Tue, 8 Feb 2005 09:26:25
            • Kind of hard to believe, Louis, Tue, 8 Feb 2005 13:59:36
              • so, how hard is it to dummy up some oilchange receipts?, rocket scienceman, Tue, 8 Feb 2005 18:14:11
              • I was in disbelief when they told me this, Eiron, Tue, 8 Feb 2005 14:52:26
            • Re: Dealers, records & Saab, roadster, Tue, 8 Feb 2005 10:33:39
              • A whole new can-o-worms, Eiron, Tue, 8 Feb 2005 11:58:10
                • Re: A whole new can-o-worms, roadster, Tue, 8 Feb 2005 12:58:47
                  • Re: A whole new can-o-worms, Eiron, Tue, 8 Feb 2005 14:06:22 <-- Viewing This Message
                  • Re: A whole new can-o-worms, compaqted, Tue, 8 Feb 2005 13:28:57
                    • Re: A whole new can-o-worms, roadster, Wed, 9 Feb 2005 06:23:04
  • I have had experience with this (long, but important), brian, Mon, 7 Feb 2005 09:49:20
    • Re: I have had experience with this (long, but important), Charles, Sun, 27 Feb 2005 20:47:58
    • FWIW, my indy says that if you buy one of the cars, Noel, Tue, 8 Feb 2005 10:53:49
    • so CPO doesnt mean "jack", Trudo, Mon, 7 Feb 2005 15:49:14
      • It means a lot, roadster, Tue, 8 Feb 2005 06:57:49
        • that misses the whole point, 9to5, Tue, 8 Feb 2005 07:53:58
          • Re: that misses the whole point, roadster, Tue, 8 Feb 2005 08:01:51
    • When I called Saab customer service, a woman informed ., steve parsons, Mon, 7 Feb 2005 11:03:02
      • Re: When I called Saab customer service, a woman informed ., CIANCETTA, Tue, 8 Feb 2005 20:34:44
      • Re: When I called Saab customer service, a woman informed ., roadster, Mon, 7 Feb 2005 11:59:40
        • so, what happens when your dealer uses Dexron, in an 02+ auto and..., Wed, 9 Feb 2005 09:42:18

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